This example uses the email address "support@solution21.com"

Step1: Open the "Settings" app 

Step2: Select "Passwords & Accounts" 

Step3: Select "Add Account" at the end of the "ACCOUNTS" List 

Step4: Select "Other" 

Step5: Select "Add Mail Account" 

Step6: On the "New Account" screen: fill up the followig fields and select "Next" 

• Name (example Support)
  
• Email (example support@solution21.com)
  
• Password
  
• Description -- this is how the account will be displayed on the iPhone (it can be changed later)
  

Step7: Make sure that "IMAP" is selected and fill up the following fields and then select "Next" 

• INCOMING MAIL SERVER
  
• Host Name mail.solution21.com
  
• User Name <same as email address>
  
• Password <email address password> -- automatically filled and showing "dots."
  
• OUTGOING MAIL SERVER
  
• Host Name mail.solution21.com
  
• User Name <same as email address>
  
• Password <email address password>
  
• Notes:
  
• the "OUTGOING MAIL SERVER" fields MUST be filled up (even though the screen displays "Optional")
  
• the Host Name is mail.solution21.com
  
• for both INCOMING and OUTGOING MAIL SERVER, AND
  
• regardless of the email address (like info@somedomain.com).
  
• the "Verifying" step can take a few seconds while the credentials are validated.
  

Step8: Select "Save" after the credentials in the previous step have been validated 

Step9: DONE - back to the "Password & Accounts" screen but with the new account added to the "ACCOUNTS" list 

It should now be possible to receive and send emails in the Mail app using the newly added account